Refund & Returns Policy

Effective Date: September 05, 2025

This Refund & Returns Policy (“Policy”) governs all payments, subscriptions, fees, and purchases made through the services provided by AvailableMax Inc. (“AvailableMax,” “we,” “our,” or “us”) within the United States of America.

By making a purchase, subscribing to any plan, or paying for any product or service offered by AvailableMax, you agree to be bound by this Policy in full. If you do not agree with this Policy, you should not complete a payment or continue using any paid features.

AvailableMax operates as a real estate technology platform, providing access to listings, advertising tools, subscription plans, and professional digital services. Because these services are delivered digitally and may be activated immediately, they cannot be returned in the same way as physical products.

1. General Principle – All Sales Final

As a default rule, all payments made to AvailableMax are final and non-refundable, except where:

  • Explicitly stated otherwise in this Policy, or
  • Required by applicable U.S. law.

This rule applies to, without limitation:

  • Subscription fees and professional account upgrades
  • Advertising campaigns and promotional placements
  • Featured or highlighted property listings
  • API access charges or data access fees
  • One-time digital services, such as verification tools or data reports

Once digital access has been granted, listings have been published, or advertising has begun running, the service is considered fully delivered and cannot be “returned.”

2. Limited Exceptions Where Refunds May Be Considered

We may, at our sole discretion, issue a refund in limited situations, including:

  • Duplicate charges or billing errors – when the same service was accidentally billed more than once, or a clear technical billing error occurred on our side.
  • Verified unauthorized or fraudulent transactions – when your payment method was used without your authorization and this is proven through appropriate verification and documentation.
  • Service failure attributable to AvailableMax – when a purchased digital service (for example, a subscription upgrade or API access) was never activated or was materially unavailable due to an error within our control.
  • Where required by U.S. law – when specific federal or state consumer protection rules clearly require a refund or reversal.

All refunds, when approved, will be issued only to the original payment method used at the time of purchase. Processing times may vary, but in most cases refunds are processed within 5–10 business days, depending on your bank or payment provider.

3. Non-Refundable Situations

The following situations are strictly non-refundable, unless required by applicable U.S. law:

  • Change of mind after purchasing a service or subscription
  • Cancellation of a subscription before the end of the current billing period
  • Removal or suspension of listings or accounts due to violations of our Terms of Use, MLS/IDX rules, or applicable law
  • Dissatisfaction with results or performance, such as lower-than-expected views, leads, or inquiries, or the absence of a sale, rental, or closing
  • Accounts suspended or terminated due to policy violations, fraudulent behavior, or unlawful activity

Payments cover access to digital tools and exposure only; AvailableMax does not guarantee any specific outcome.

4. Subscriptions, Automatic Renewals & Cancellations

Some services may be offered on a subscription basis (for example, monthly or annual plans). Unless otherwise stated, subscriptions will renew automatically at the end of each billing cycle using the payment method on file.

Cancellation:

  • You may cancel your subscription at any time through your account settings or by contacting support@availablemax.com.
  • Cancellations take effect at the end of the current billing period.
  • We do not provide prorated or partial refunds for unused days within an active billing period, unless required by law.

These disclosures are intended to align with applicable U.S. regulations regarding subscription and auto-renewal practices.

5. U.S.-Only Scope of This Policy

AvailableMax is designed and operated primarily for users located in the United States. This Policy is written to comply with U.S. federal and state laws and applies to transactions processed within the United States.

If you access or use AvailableMax from outside the United States, you do so on your own initiative. We do not guarantee that this Policy or our services comply with the laws of any non-U.S. jurisdiction, and we do not offer additional refund or withdrawal rights based on foreign laws.

6. Refund Abuse & Fraud Protection

AvailableMax actively monitors for potential abuse of refund and chargeback mechanisms. We reserve the right to:

  • Deny refunds to users who appear to be engaging in refund abuse
  • Suspend or terminate accounts involved in fraudulent activity, misuse of chargebacks, or attempts to circumvent this Policy
  • Provide evidence to payment processors, card networks, or banks to dispute false or bad-faith chargebacks
  • Seek recovery of funds, fees, and damages where intentional fraud or misuse is identified

7. MLS/IDX & Regulatory Compliance

Refunds will not be granted where accounts, listings, or advertising are suspended, removed, or restricted due to:

  • Violations of MLS/IDX rules or data-use policies
  • Misuse of copyrighted or licensed listing content
  • Violations of fair housing, anti-discrimination, or advertising laws
  • Use of misleading, inaccurate, or fraudulent information in listings

Users are responsible for ensuring that their content complies with all applicable laws, rules, and industry standards in the United States.

8. Payment Processing, Currency & Taxes

Unless otherwise specified, all fees are charged in U.S. dollars (USD).

  • If a refund is approved, it will be issued in USD to the original payment method used at the time of purchase.
  • AvailableMax is not responsible for currency conversion differences, foreign exchange losses, bank fees, or international transaction charges.
  • Taxes such as sales tax may be non-refundable, except where U.S. law requires otherwise.

Any questions regarding foreign exchange or bank charges should be directed to your financial institution.

9. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider, you agree to:

Fraudulent, inaccurate, or abusive chargebacks may result in immediate account suspension or termination, and we may dispute such chargebacks by providing evidence of service delivery and acceptance of this Policy.

10. No Guarantee of Results

Payments to AvailableMax cover access to digital services, tools, and exposure only. We do not guarantee:

  • A specific number of views, leads, or inquiries
  • That a property will be sold, rented, or closed within a certain time
  • Any particular market performance, property value, or investment outcome

Real estate outcomes depend on multiple factors outside the control of AvailableMax, including pricing, property condition, demand, and overall market conditions.

11. Relationship to Terms of Use & Governing Law

This Policy forms part of, and should be read together with, the AvailableMax Terms of Use.

Any dispute related to payments, refunds, or this Policy is subject to the dispute resolution, binding arbitration, class-action waiver, and governing law provisions outlined in the Terms of Use.

Unless otherwise required by law, this Policy and any related disputes are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law principles.

12. How to Request a Refund

If you believe you may be eligible for a refund under this Policy, you must:

  • Contact us at support@availablemax.com with the subject line: “Refund Request”
  • Provide your full name, the email associated with your AvailableMax account, the transaction ID or invoice number, the date and amount of the payment, and a clear explanation of the issue
  • Be prepared to provide identity verification or supporting documentation, especially in cases alleging fraud or unauthorized use

We will review your request and notify you of our decision. Approved refunds are typically processed within 10 business days.

13. Changes to This Policy

We may update or modify this Refund & Returns Policy from time to time to reflect changes in our services, business practices, or applicable U.S. law. When we make changes, we will update the Effective Date at the top of this page.

Your continued use of any paid service after changes become effective constitutes your acceptance of the updated Policy.

14. Contact Information

For questions about this Policy or for billing and refund inquiries, you may contact us at:

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