Refund and Returns Policy

1. Scope

This Policy applies to payments made to AvailableMax for AvailableMax services, including subscriptions, professional account upgrades, listing tools, featured placements, advertising products, lead tools, valuation tools, verification tools, digital reports, API or data access, mobile or dashboard features, email campaign tools, contract workflow tools, and related platform services.

This Policy does not control amounts paid directly to third parties or transaction participants, including agents, brokers, agencies, property managers, landlords, sellers, buyers, lenders, title companies, escrow companies, inspectors, appraisers, photographers, contractors, MLSs, associations, payment processors, or other independent providers.

2. Digital Services and No Physical Returns

AvailableMax provides digital services, platform access, online tools, advertising exposure, data access, and workflow features. These services are not physical products and generally cannot be returned after access begins, content is published, a campaign starts, a report is generated, a tool is used, or a contract workflow is created, sent, signed, downloaded, stored, or otherwise activated.

Any references to “returns” in this Policy mean refunds, reversals, credits, cancellations, or adjustments for digital services, not the return of physical goods.

3. General Refund Rule

Unless a separate written agreement, checkout disclosure, subscription term, or applicable requirement states otherwise, payments to AvailableMax are final once the service is activated or made available.

Refund eligibility is reviewed case by case. Submitting a refund request does not guarantee approval. Where a refund is approved, it will normally be limited to the AvailableMax fee at issue and will not include third-party charges, bank fees, card network fees, currency conversion differences, taxes that cannot be reversed, or unrelated transaction costs.

4. When Refunds May Be Considered

AvailableMax may consider a refund, credit, or billing adjustment in limited situations, including:

• Duplicate charge: the same AvailableMax fee was billed more than once by mistake.
• Clear billing error: an AvailableMax-controlled technical or billing error charged the wrong amount.
• Unauthorized transaction: the payment was not authorized by the account holder and the claim is supported by verification and documentation.
• Service not activated: a purchased AvailableMax service was paid for but was not activated or made available due to an AvailableMax-controlled issue.
• Material service failure: a paid service was materially unavailable due to an AvailableMax-controlled issue and no reasonable workaround, credit, or replacement service was provided.
• Required reversal: a refund, cancellation, or reversal is required by applicable law, payment network rules, or a binding payment processor decision.

We may request account verification, invoice details, transaction IDs, screenshots, payment statements, fraud documentation, or other information needed to review the request.

5. Non-Refundable Fees and Situations

Except where required by applicable law or expressly approved by AvailableMax, the following are generally non-refundable:

• change of mind, accidental purchase, or failure to use an active service;
• subscription time remaining in a current billing period after cancellation;
• featured listings, promoted placements, advertising campaigns, impressions, boosts, sponsorships, or marketing services once scheduled, delivered, launched, or made available;
• digital reports, valuation outputs, verification outputs, exported files, API usage, data access, or generated records after delivery or use;
• contract workflow fees after a document, template, agreement, signature request, audit trail, file, or workflow has been generated, sent, signed, downloaded, stored, or accessed;
• fees related to accounts, listings, advertisements, or content removed, limited, suspended, or terminated for violation of Terms of Use, MLS or IDX rules, platform rules, payment rules, fraud controls, or applicable law;
• fees paid for expected business outcomes, including views, clicks, leads, inquiries, closings, rentals, sales, transaction value, market performance, or listing performance;
• bank fees, card fees, payment processor fees, chargeback fees, currency conversion costs, and third-party fees not charged by AvailableMax.

6. Subscriptions and Automatic Renewals

Some AvailableMax services may renew automatically on a monthly, annual, or other recurring basis. By starting a subscription, you authorize recurring charges to the payment method on file unless you cancel as provided in the subscription flow, dashboard, checkout terms, invoice, or written agreement.

• Cancellation timing: cancellation generally stops future renewals and takes effect at the end of the then-current billing period.
• No prorated refund: we generally do not provide prorated refunds or credits for unused time in an active billing period unless required by applicable law or expressly stated at checkout.
• Access after cancellation: access may continue until the end of the paid billing period unless the account is terminated or restricted for a policy, payment, security, or compliance reason.
• Renewal reminders: where required, we may provide renewal, cancellation, or price-change notices by email, dashboard notice, checkout disclosure, invoice, or another reasonable method.
• Failed payments: failed or disputed payments may result in suspension, downgrade, loss of paid features, removal of promoted placements, or termination of access.

7. Contract Tools, Deposits, and Retained Amounts

AvailableMax may offer contract workflow tools, document automation, signature routing, reservation forms, payment-related workflows, audit trails, storage, reminders, and related features. Fees paid to AvailableMax for these platform tools are separate from the underlying real estate transaction, reservation, deposit, earnest money, security deposit, rent, retainer, commission, service fee, or other amount between transaction parties.

If a contract, reservation form, invoice, or workflow states that an amount may be retained, forfeited, released, applied, credited, or refunded, that issue is governed by the applicable transaction documents, payment processor rules, account records, and applicable requirements. AvailableMax does not decide ownership of transaction funds between buyers, sellers, tenants, landlords, agents, brokers, or other third parties unless a separate written agreement gives AvailableMax that role.

Refunds of AvailableMax platform fees for contract tools are governed by this Policy. Refunds, releases, reversals, or disputes involving underlying transaction funds must be handled through the responsible parties, payment processor, escrow or title provider, property manager, broker, or other provider involved in that transaction.

8. Third-Party Fees and Transaction Costs

Some services may involve third-party providers or pass-through costs. These may include payment processors, MLS or IDX providers, data vendors, identity or license verification providers, email providers, map providers, ad networks, app stores, title or escrow providers, payment gateways, inspection providers, appraisal providers, lenders, or other vendors.

Third-party fees may be non-refundable or subject to the third party’s own policies. AvailableMax is not responsible for refunding amounts that were not paid to AvailableMax or that cannot be recovered from the applicable third party.

9. Trials, Discounts, Credits, and Promotions

• Trials: a free or discounted trial may convert to a paid subscription if disclosed in the offer or checkout flow.
• Promotional pricing: discounts, coupons, promotional credits, and introductory offers may be limited, non-transferable, and subject to expiration.
• Service credits: AvailableMax may offer account credits instead of cash refunds in some situations. Credits have no cash value unless expressly stated.
• One-time offers: if a promotion ends, future renewals may be charged at the then-current price unless the offer states otherwise.

10. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us first so we can review the issue. You can email billing@availablemax.com or support@availablemax.com with the transaction details.

Chargebacks, reversals, failed payments, or payment disputes may result in suspension, limitation, downgrade, or termination of paid services while the issue is reviewed. AvailableMax may provide evidence of account activity, service activation, acceptance records, invoice records, IP logs, transaction records, delivery records, email records, and platform records to payment processors, card networks, banks, or dispute-resolution providers.

Abusive, false, or bad-faith payment disputes may result in denial of future refunds, loss of promotional eligibility, account restrictions, or recovery efforts where permitted.

11. Taxes, Currency, and Processing

• Unless stated otherwise, AvailableMax fees are charged in U.S. dollars.
• Taxes may be charged based on the service, location, billing details, payment processor, or applicable requirements.
• Taxes, government charges, and payment processor fees may be non-refundable where they cannot be reversed or where applicable rules do not allow reversal.
• Currency conversion differences, foreign transaction charges, bank charges, and card issuer fees are controlled by your bank or payment provider.
• Approved refunds are normally returned to the original payment method. Processing time depends on payment provider, bank, card network, and fraud review timing.

12. Fraud, Abuse, and Policy Violations

AvailableMax may deny a refund, suspend access, cancel services, preserve records, or restrict future purchases if we detect suspected fraud, abuse, repeated refund requests, account sharing, credential misuse, artificial traffic, invalid leads, payment manipulation, chargeback misuse, listing abuse, contract workflow misuse, or violation of our Terms of Use or platform rules.

Where necessary, we may retain records related to payments, invoices, service delivery, account activity, security events, communications, disputes, contract workflows, and refund decisions for accounting, audit, security, compliance, enforcement, and dispute-handling purposes.

13. How to Request a Refund

To request a refund, email billing@availablemax.com with the subject “Refund Request.” You may also contact support@availablemax.com.

Please include:

• your full name and the email address associated with your AvailableMax account;
• the transaction ID, invoice number, receipt, or payment date;
• the amount charged and the payment method type;
• the AvailableMax service involved;
• a clear explanation of the issue;
• supporting documentation, screenshots, statements, or fraud reports if relevant.

Refund requests should be submitted promptly after the issue is discovered. We may be unable to review older requests if payment records, processor windows, fraud review windows, or service records are no longer available.

14. Changes to This Policy

We may update this Policy to reflect changes in our services, subscriptions, contract tools, payment processors, third-party providers, business practices, or applicable requirements. When we update this Policy, we will revise the “Last Updated” date above. If changes are material, we may provide notice through the site, dashboard, email, checkout flow, or another reasonable method.

15. Contact

For questions about billing, refunds, cancellations, subscriptions, or payment disputes, contact us using the channels below.

• Billing and refunds: billing@availablemax.com
• Customer support: support@availablemax.com
• Security reports: security@availablemax.com
• Accessibility requests: accessibility@availablemax.com